SERVICES & BOOKING

Our services are priced according to each stylist's expertise level and the complexity of the service. We believe in transparency and will discuss all pricing during your consultation.

Important Service Notes:

  • Complex color transformations may require multiple sessions

  • Full transparency about your hair history is required for optimal results

  • We cannot guarantee results if you've used box dye or at-home chemical services

  • A valid credit card is required to secure all bookings

  • You'll receive a confirmation 48 hours before your appointment

  • For all color services, we kindly ask that you change into our provided salon robe to protect your clothing. While our team takes great care during application, BELLIBONE is not responsible for any accidental color stains on personal clothing. Your hair is our canvas – let's keep it that way!

ARRIVAL & TIMING

Punctuality Policy:

  • Please allow yourself time for parking

  • Late arrivals (10-15 mins) may result in:

    • Modified service

    • Rescheduling (with applicable fees)

    • Possible appointment cancellation

  • Consistent late arrivals may affect future booking privileges

CANCELLATIONS

We understand that sometimes schedules change, kindly cancel your appointment 24 hours prior to your scheduled appointment.  

*Appointment changes made 24 hours or less from your appointment, same-day cancellations, or no-shows will incur a 100% charge.

Thank you for respecting our stylists’ time and careers!

SERVICE SATISFACTION

At BELLIBONE, we're committed to excellence in holistic hair care:

  • We offer a 10-day window for service adjustments

  • Concerns must be communicated within 10 days of service

  • Adjustments are complimentary within this period if no outside services were performed

  • We don't provide adjustments if:

    • You've attempted home remedies

    • Visited another salon

    • Modified our work in any way

REFUND POLICY

We believe in making things right:

  • No monetary refunds

  • We offer service adjustments within our 10-day window

  • Each case is evaluated individually

  • Our focus is on achieving your desired results through proper consultation and execution

SALON ENVIRONMENT

We pride ourselves on being a welcoming, family-friendly space:

Children & Pets Welcome:

  • We love having your little ones and furry friends visit!

  • Please notify us a week in advance so we can:

    • Arrange one of our private spaces

    • Ensure a comfortable experience for everyone

    • Prepare appropriate accommodations

  • All pets must be well-behaved and leashed

  • Children must be supervised at all times

This policy ensures:

  • A welcoming atmosphere for all

  • Safe environment for everyone

  • Comfortable service experience

  • Proper space arrangement

  • Professional yet family-friendly setting

GIFT CARDS

Share the BELLIBONE experience:

  • Never expire

  • Non-refundable

  • Transferable

  • Valid for all services and products

  • Digital and physical options available

COMMUNICATION

We prefer communication through:

  • Text message

  • Email

SPECIAL CIRCUMSTANCES

Medical Conditions:

  • Please inform us of any relevant medical conditions

  • Provide information about medications that might affect your service

  • Let us know about any allergies or sensitivities

Pregnancy:

  • Inform us if you're pregnant or nursing

  • We'll adjust our services and products accordingly

HOLISTIC CARE COMMITMENT

As part of our holistic approach:

We use professional-grade products

Provide thorough consultations

Offer maintenance education

Share home care instructions

Focus on long-term hair health

PHOTO POLICY

We love sharing our work:

Before/after photos may be taken

Used for our portfolio/social media

Let us know if you prefer not to be photographed

Client privacy is respected